Return Policy
Information about returns and refunds for products ordered through us. We are based in the United Kingdom and this policy reflects your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your Right to Cancel (Distance Sales)
If you are a consumer in the UK and you bought goods at a distance (e.g. online or by phone), you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. You must inform us of your decision to cancel within this period. Goods must be returned in their original condition and packaging where possible. Some items, such as candles that have been lit or personalised items, may be exempt from the right to cancel once used or made to order.
Faulty or Not as Described
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or does not match its description, you have the right to a repair, replacement or refund. Contact us via the Contact page as soon as possible.
How to Return
Contact us via the Contact page to request a return or to notify us of cancellation. We will provide return instructions. Once we have received and checked the item, we will process your refund.
Refunds
Refunds will be issued in pound sterling (GBP) using the same payment method where possible, within 14 days of us receiving the returned goods or of you informing us of cancellation (whichever applies). Processing by your bank may take a few extra business days. If you have questions, please get in touch. Last updated: .
